TEAM GREEN OUTDOOR - GENERAL

Are you a franchise?

No, we are locally owned and operated. Currently our only location is right here in St. Louis Missouri.

How long have you been in business?

Team Green Outdoor was founded in 1997. Originally our name was Team Green Landscaping, Inc.

Are you insured?

Yes. We carry workman's compensation, liability insurance, and equipment / vehicle insurance through a commercial insurance company. 

You and your property are fully protected!

Are you licensed?

We have all necessary licenses to perform the services we do in the state of Missouri and areas of Illinois.

Do you have local employees or immigrant workers?

We have a combination of both. We have a strong local staff of Pros along with many long term H2B seasonal workers (from Mexico) that we rely on year after year. 

Are you in good standing with the Better Business Bureau?

Absolutely. Check out or reputation. 

Why do I get a voicemail sometimes when I try to reach your staff?

Our operators always answer our main number Monday – Friday 9AM-5PM (central time zone).

Sometimes, when being transferred to an extension (other than our operator), you will get a voicemail. Reason: we are extremely busy. In a small business, everyone is handling multiple roles to operate a successful company, and oftentimes we can’t take a call, but we will call you back.

Please use one of the preferred methods below to reach us, we promise you will get in touch with us!

Need Support? [email protected]

Other Inquiries: [email protected]

LAND CARE SUBSCRIPTIONS

What kind of lawn equipment do your crews use?

Our land care pros primarily use walk behind and stand on lawn mowers. Our crews are also equipped with push mowers for areas that are not accessible to standard sized professional mowing equipment.

Do you have weekend service?

Our pros are scheduled Monday thru Friday. However, when weather dictates, we may have to service your property on a weekend. Our goal is to have your lawn looking beautiful by the weekend so you, your family and your friends can enjoy it! 

Why is the monthly billing year-round?

We do this for several reasons:

  1. You get systematic land care that is set up scheduled 12 months at a time and you don't have to think about it. 
  2. It is easier for you to budget.
  3. You pay a flat, affordable rate for premium land care performed by professionals and managed by a professional company. 

How do you come up with the pricing for the Land Care packages?

Our estimators measure your lawn size, landscaping beds, and calculate your leaf cleanup requirements on an annual basis. We then take this number and divide by 12 which gives you a predictable, flat monthly rate.

Do I need to renew every year with you?

Our service is based on 12 months, but auto-renews at the end of each 12 month term unless you notify us. This makes it easy for our clients and there's no risk because you can cancel at anytime. 

If there's an increase in any package pricing, we will give you a 60-day notice before charging you the increased amount. 

How often will you service my property within these packages?

ESSENTIAL Package: 36 property visits for service over the 12 month contract period. Each property visit includes landscape bed and hard surface clean up. During the growing season our pros will visit your property weekly to professionally mow your lawn and manage any weeds in your beds. When the mowing season starts to wrap up, our pros will take care of your leaf debris so your property is clean. Throughout the winter months, we will visit your property to clean up any debris and freshen things up (biweekly in December and March, monthly in January and February).

COMPLETE Package:

Throughout the winter months, we will visit your property to clean up any debris and freshen things up (weekly in December, biweekly January thru March).

PREMIUM Package:

Throughout the winter months, we will visit your property weekly to clean up any debris and freshen things up.

What services do you perform if we are in a drought?

Our pros will continue to service your property, but if your turf is under extreme stress we will not mow it because it could cause damage. Our crew will still perform all of the other services other that the actual mowing of the large open areas of turf. 

What is your satisfaction guarantee?

We have a 100% satisfaction guarantee for our clients. Our company will do whatever it takes to make sure that you are 100% happy with all of the services you receive from us. If you are not happy with something, you reach out to let us know and we will do everything in our power to correct it. If you are still unsatisfied with one of our services, we will issue you a refund for the amount of your last service.

Our goal is for you to be a raving fan of our company. So much so that you're referring your neighbors, friends and family! 

Can I schedule an on-site consultation?

Sure. If you have any questions, or just want to do a walkaround of your property with one of our pros, please call or email us and we will set it up. We offer free site visits for our clients and our future clients. 

What happens during a rain delay situation?

This definitely happens here in St. Louis! The amount of days that it rains Monday thru Friday is typically how many days your service will be delayed. 

Who will be the Pros servicing my property?

Your pro that is assigned to your property is a full time Team Green Outdoor trained team member. All of our team members are fully trained through our company training program. 

We do have partnerships with an organic fertilizing company that performs some of our turf grass and ornamental shrub treatments, and an irrigation firm that performs irrigation services for us.

We manage your overall landscape while scheduling, overseeing and holding any of our partners accountable.   

Do I need to be on my property for you to service?

No. All of our land care services take place on the outside of your property, so there is no need for you to be there. 

Is there any preparation I need to do before your crew comes?

It is good not to water in the morning on your scheduled mowing day. This prevents unnecessary ruts, potential of us not being able to mow a saturated area / hillside, etc.    

Please also clear your lawn areas of any toys, furniture, or other items on scheduled days. Also unlock any gates / access points, and keep your pets inside.

If access to your property is gated or has security personnel, please make sure that we have access / necessary codes, etc. to get to your property.

How do make my monthly payments?

Easiest method is through our automatic monthly credit card charge.

Process To Setup: When you accept your proposal and make your first payment through our secure "Payment Processing" on this website (link at bottom right of each page), check the box that says "Charge This Card Monthly For Amount / Terms of Service Agreement". We will then charge your account for the same amount monthly. 

We also accept checks which is the most common with our commercial clients.  

If I sold my property and needed to cancel, how would that work?

Not a problem.

We will audit your account as of the last day of service. We will provide you with a breakdown of the annual services performed up to that date. Once we tally the services up, we will divide them from the total annual amount. At that point, a final invoice will be sent to you, or you will be credited.    

How will I know what services you performed after each visit?

You will see a beautiful lawn, weed free beds and a freshly blown off landscape!

Your land care pro will also leave a card at your door or with your office staff that shows what was performed after each visit. In the near future this may be a simple text message summary (we're perfecting the technology).  

ENHANCEMENT SERVICES

Do I need to schedule an on-site consultation for an enhancement project?

Yes, we prefer that you do. This is beneficial for you and our team so we can discuss exactly what your vision is and we can create a proposal accordingly.  

How do I schedule an on-site consultation?

By clicking the “Schedule Consultation” link located on our enhancement pages, or you can click here to schedule

Do you charge for on-site consultations?

No. We offer free enhancement project consultations.

If project design work is involved, we refer you to one of our landscape designer or landscape architect partners. Their fees range from $500 - $10,000 for a design, depending on the scope of the project (of course you will meet with them first to make sure you are comfortable before committing to a design project with them). 

How quickly do I receive my proposal after a consultation?

Our goal is within 2-3 business days.

How are your proposals calculated?

Unlike a lot of companies that charge by the foot for enhancement projects, we have the experience and systems in place to precisely calculate our  proposals for our clients.

Internally, we calculate labor days, equipment needed, all materials required, delivery of materials, and the management of your project. Our enhancement project consultant enters all of this into our system to generate a proposal. This is the reason our proposals don’t have line item pricing on them… we don’t price by the unit, we price by the entire project.

How do I get a revision to my proposal?

Contact your enhancement project consultant. Their contact details are on the proposal and/or email they sent you with the proposal.

I have an enhancement proposal from a few years ago, do I need an update, or can I just sign it?

All proposals expire within 30 days. You will need to contact us to make sure the pricing is still valid. If your proposal is more than 12 months old, we will need to make another on-site visit to make sure the scope hasn’t changed due to construction, additional plant growth, etc.

How do I accept my enhancement project proposal?

Choose one of the following 5 ways:

  1. Sign proposal and mail in your deposit check.
  2. Email a copy of your signed proposal to [email protected], pay by credit card through the "Payment Processing" link at the bottom right of this website.
  3. Email a copy of your signed proposal to reserve a place on our workflow schedule and mail a check to us. We will hold your place for 3 business days.
  4. Meet your project consultant to review your project proposal, give them your signed agreement proposal and deposit.
  5. Fax in your signed proposal (636) 530-7663 and mail a check or pay by credit card through the "Payment Processing" link at the bottom right of this website.

What's the process of scheduling my project?

Once you submit your signed enhancement project agreement to us, along with deposit (if applicable), we place your project on our workflow schedule in the order it was received.

What's the lead time typically before you get to my enhancement project?

Our enhancement project schedule typically runs from 2 weeks to 12 weeks out depending on the time of year.

I need to talk to someone regarding my enhancement project schedule?

Call (636) 530-7663 and our team will assist. You can also email us if it’s after business hours [email protected].

What are your warranties on your enhancement projects?

Our warranties vary by enhancement type. The details of your project warranty will be outline in your proposal.

If I have a warranty issue, how quickly is it resolved?

When we are contacted about a warranty issue, we will come out on-site to evaluate within 2 business days. Once evaluated, (if it is in fact covered under our warranty) we will schedule your warranty work as a top priority with one of our enhancement crews. All warranty issues are resolved in a timely manner. 

WARRANTY ACTIVATION: Starts the date of project completion

EXCLUSIONS: Failure due to acts of nature, including but not limited to; earthquake, flood, fire, etc, or damage by equipment or vehicles. Our warranty excludes any work done on our projects by another contractor or property owner(s).

What types of payment do you accept for your enhancement projects?

All major credit cards
Checks
Wire Transfers
Cash

Do you offer financing?

No, we do not at this time. 

SNOW CONTROL TEAM DIVISION

How do I contact Snow Control Team?

Does Snow Control Team perform residential snow removal?

No. Commercial Only.  

Our equipment is too large for residential driveways. 

DRAINAGE TEAM DIVISION

How do I contact Drainage Team?

Can I schedule an appointment through Team Green Outdoor to have my drainage situation looked at?

The quickest way to schedule a Drainage Team on-site consultation is through the online appointment scheduler: https://drainageteam.com/consultation

Our Clients Say...

“We’ve been using Team Green Outdoor for years at our home. All I can say is that they are an excellent company! Courteous, professional, on-time, detailed service. When I contact them for additional projects they are always prompt and ready to help.

We use TGO for annual land care and various landscaping projects that come up..

My wife and I highly recommend Team Green Outdoor to friends, family and anyone else looking for a great company to work with!”

— Gary S – Chesterfield, Missouri

“We’re going into our 6th year with Team Green Outdoor handling our Land Care and Snow & Ice Control. Over the years we’ve been very pleased with their outstanding accomplishments at our property. They are always friendly, service oriented, and ready to go the extra mile to do the job right. We would highly recommend Team Green Outdoor!”

— Cheryl D. – 8 Acre Commercial Property – Chesterfield, Missouri

“We were very pleased with Team Green’s work! The quality and attention to detail was phenomenal. We would recommend them to anyone and will definitely use them for future projects.”

— Mr. & Mrs. Murphy – St. Charles, Missouri

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Contact

OFFICE
541 Old State Road
St. Louis, MO 63021
(636) 530-7663 | local
(877) 846-0007 | toll free

 

OFFICE HOURS
Monday-Friday 9AM-5PM

PRODUCTION HOURS
Monday-Friday 7AM-6PM

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